Exceptional Service Earns Recognition – GENMA Receives Appreciation from Thai Customer

We are honored to receive a letter of appreciation from a customer in Songkhla Thailand, commending our after-sales engineer Mr. Lucas Luo for his outstanding 3-month service at Songkhla Port.

During his on-site assignment, Lucas not only efficiently handled daily maintenance and issue resolution for the RTG cranes, but also, with proactive service awareness and solid technical expertise, helped the customer solve equipment-related technical problems. While conducting site inspections, he noticed that operators were unfamiliar with the TPS function, resulting in inaccurate truck alignment. He proactively organized both theoretical and hands-on training sessions, which improved terminal operational efficiency. When the spreader twistlock repeatedly triggered faults, he accurately identified the root cause as deformation of the container corner castings, and immediately guided the relevant personnel on quick recovery procedures.

What touched the customer even more was that, in addition to fulfilling his own duties, Lucas spent his spare time unreservedly providing technical explanations and sharing his experience with the customer's maintenance team, helping them deepen their understanding of GENMA equipment. The appreciation letter reads: “Mr. Lucas Luo demonstrated outstanding technical expertise and dedication... he generously shared his technical knowledge and conducted hands-on training for our maintenance team, significantly enhancing our staff’s operational capabilities.”

Customer recognition is the driving force that keeps GENMA moving forward. We will always stay true to our professional, efficient, and reliable service philosophy, safeguarding our global customers and creating value together.